Refund and Returns Policy – Horizon Sphere

Refund & Return Policy

At Elexa.pk, we prioritize customer satisfaction and aim to provide high-quality products and reliable services. This Refund & Return Policy outlines the terms under which you may request a return, replacement, or refund.

1. Returns

We accept returns only under the following conditions:

The product received is defective, damaged, or incorrect.
The item is unused, in its original packaging, and with all tags intact.
A return request is submitted within 7 days of delivery.

To initiate a return, please contact our support team at info@horizonsphereltd.com with your order number, proof of purchase, and photos of the issue.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

Custom-made or personalized items
Digital or downloadable products
Items marked as “non-returnable” or “final sale”
Products that have been used, installed, or damaged after delivery

3. Refunds

Once your return is received and inspected:

If approved, your refund will be processed within 7–10 business days.
Refunds will be made to your original payment method.
If the product was not defective or incorrectly shipped, shipping costs will be deducted from the refund amount.

4. Replacements

If the product delivered is damaged or incorrect, we offer a replacement at no extra cost. Please notify us within 48 hours of delivery to qualify.

5. Order Cancellation

Orders can be cancelled before shipment by contacting customer support.
Once an order has been shipped, it cannot be cancelled.
If the order is cancelled after payment but before dispatch, the refund will be processed within 5–7 business days.

6. Contact Us

For any queries regarding returns or refunds, please contact us at:
📧 info@horizonsphereltd.com
🌐 www.elexa.pk